We've all been there: whether it’s trying to locate a missing shipment, resolve an issue with an e-commerce order, or modify a booking. Our delight at finding an available live chat operator turns to despair when it’s clear that it’s a badly coded bot with
Here’s a common problem we’ve all encountered at some point. You’re trying to resolve an issue with a company, but every time you get in touch with their customer service team — on a call, in an email, or via webchat — you have to start from the beginning
Modern AI agents can take on and succeed in many of the CX roles that have traditionally required a human touch.