Generic interactions and frustrating experiences are too often the result of traditional CX models, which treat customers like numbers in a queue. Today's customers expect more — personalized, relevant, and responsive support that acknowledges their individual needs and preferences. Now, AI can help you deliver that support, tailoring each
We've all been there: whether it’s trying to locate a missing shipment, resolve an issue with an e-commerce order, or modify a booking. Our delight at finding an available live chat operator turns to despair when it’s clear that it’s a badly coded bot with
Here’s a common problem we’ve all encountered at some point. You’re trying to resolve an issue with a company, but every time you get in touch with their customer service team — on a call, in an email, or via webchat — you have to start from the beginning
The rise of omnichannel customer service and 24/7 helpdesks means that today’s customers expect tailored and personalized communication from every brand they interact with — and they don’t expect to be kept waiting. This presents a challenge for growing businesses. As a startup, it might be easy to
Traditionally, as businesses attempted to reduce costs and expand the availability of their customer support — through automated voice menus, website chat, and self-service options such as FAQs and message boards, the response from customers was less than positive. Customers seeking support often had to spend significant time and effort before
Modern AI agents can take on and succeed in many of the CX roles that have traditionally required a human touch.